Terms and Conditions

These terms and conditions are applicable to your gift card or credit (hereafter referred to as: "Gift Card" or "Gift Cards"):

  1. Expiration: Gift certificates issued by Rosanna Le Photography are good for two years of date of issuance/purchase and must be redeemed in full within the valid time period. Any unused balance will not be refunded or credited upon expiry. The gift certificate must be shown (either by phone picture, email or in person) when making a booking to verify that you are the gift certificate holder. All bookings will require a signed contract at the time/date of booking by Rosanna Le Photography and client. If gift certificate cannot be verified, due to the loss by client of gift certificate, or proof of certificate holding cannot be obtained, client then forfeits gift certificate and Rosanna Le Photography is not held responsible for any amount/services listed on lost gift certificate.
  2. Redemption: Gift certificates are issued for redemption by client, to Rosanna Le Photography in exchange for professional photography services , at time and place agreed upon and confirmed by client and Rosanna Le Photography. Photo-session is by appointment only, subject to photographer availability. All Gift Certificates do not include specific times and/or dates, and are limited by location to within 40 km from Toronto, Ontario , unless otherwise agreed upon by client and Rosanna Le Photography. Studio sessions (indoors) or locations which require permits, may incur additional fees above certificate amount, which may be paid by client. Gift certificates cannot be redeemed for cash or returned for a cash refund, and cannot be replaced if stolen.
  3. Delivery and Ownership: Gift Cards are digital and emailed directly to recipients and usually arrive within hours after ordering. We are not responsible for incorrect digital gift card delivery due to entry of an incorrect email address. Ownership and risk of loss of Gift Cards passes to the purchaser as soon as we send our confirmation to the recipient.
  4. Risk of Loss, non-refundable, not for resale: Gift Cards cannot be refunded, resold, or redeemed for cash or credit (except where required by law). If your Gift Card information is lost or stolen, anyone who obtains possession of it may use your Gift Card. You are responsible for all transactions on your Gift Card, including unauthorized transactions. Treat this Gift Card like cash and safeguard it accordingly. We are not responsible for lost or stolen Gift Cards. Gift Cards will not be replaced or replenished if lost, stolen, damaged or used without authorization.
  5. Fraud: We reserve the right to refuse to accept Gift Cards that we suspect or believe were obtained fraudulently. If we suspect fraud, we may use retained Gift Card balances to help offset our liability to card companies, networks and issuers of lost or stolen credit and debit cards used to purchase or load Gift Cards.
  6. Refusal of Service: Rosanna Le Photography may refuse service where provision of services would, in our opinion, negatively effect the workplace rights, safety or well being of our Staff or Clients, or cause an unreasonable disruption to our normal operations. This includes any issues of abuse or disrespect (whether emotionally or physically) by client towards any of our Rosanna Le Photography staff members. If this happens, then gift certificate and any other offers pertaining to gift certificate will be forfeited and withdrawn from client use, and client will not hold Rosanna Le Photography, its staff members and heirs liable in any way for amount of gift certificate. If you are refused services due to issues stated above, you then forfeit any rights to gift certificate, photo-sessions offered.
  7. Photography Contract Required: All gift certificate holders must sign a legally binding photography contract with Rosanna Le Photography, before any photography services will be administered. Without contract signed, gift certificate holder does not have the rights to any services provided by Rosanna Le Photography, and does not have the right to use gift certificate in exchange for any Rosanna Le Photography or print services, or for any monetary refunds.
  8. Cancellation: Gift certificates are non-refundable and final sale. If after issue, any information supplied at the time of purchase is untrue or inaccurate, or if payment is declined or incorrect cardholder details and/or billing information has been supplied, Rosanna Le Photography will issue a refund.